Frequently Asked Questions
Everything you need to know about your next fine jewelry piece.
What materials do you use in your jewelry?
We work with high-quality, responsibly sourced materials, including 14k solid gold, sterling silver, and ethically sourced diamonds and gemstones. Our solid gold pieces are designed to last a lifetime and will not oxidize or discolor.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Expedited and overnight shipping options are available at checkout if you need your jewelry sooner.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that engraved pieces and certain promotional items are considered final sale and cannot be returned.
Do you offer a warranty on your products?
Yes, we offer a two-year warranty on all our jewelry. This covers any manufacturing defects, and we will provide a repair or replacement within this period to ensure your piece remains in perfect condition.
How should I care for my jewelry?
To maintain shine, we recommend cleaning your jewelry with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, or lotions, and store your pieces in a dry place when not in use.
Can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.